1. How long does installation take?

A typical heat pump installation takes 2–3 days for most homes.
Complex projects—such as larger properties, substantial pipework modifications, or integrating with existing renewable systems—may take up to a week.

2. Do I need radiator upgrades?

Not always.
Radiator upgrades are only required if your existing radiators cannot deliver enough heat at the lower flow temperatures used by heat pumps.

During the heat loss survey, our engineers calculate whether your current radiators can maintain comfortable room temperatures.

If upgrades are needed, it’s usually only a handful, not the entire system.

3. How is noise managed?

Modern heat pumps are designed to be very quiet, often comparable to a fridge or air conditioner.
Noise is managed through:

• Correct positioning away from windows and boundaries
• Anti-vibration mounts
• Sound‑insulated casings
• Ensuring proper installation and airflow

Most of our models easily meet UK planning noise limits.

4. What maintenance is required?

Heat pumps require minimal maintenance compared to boilers.

Typical annual checks include:

• Cleaning filters
• Checking refrigerant levels
• Inspecting electrical connections
• Ensuring the outdoor unit is free of debris
• Verifying system performance

We offer low‑cost annual service plans.

5. How does the Boiler Upgrade Scheme (BUS) work?

The UK Boiler Upgrade Scheme provides a £7,500 upfront grant towards the cost of installing an air‑source or ground‑source heat pump.

Key points:

• We (The installer) applies on your behalf
• The grant is deducted from your final invoice
• You must replace a fossil fuel system (oil, gas, LPG) or install in a newly built property (not developer‑built)
• The property must have an EPC without outstanding insulation recommendations (unless exemptions apply)

You simply choose us as your installer—we handle the BUS application for you.